Terms and Conditions
Orders
Orders may be placed by the website, phone, or fax. All quotes and payments are in US Dollars. NOTE: Due to the quick ship times needed to meet customer expectations, we may only be able to make changes to orders up to 1 hour after the order has been received during normal business hours. If you place an order at night, over the weekend, or holiday and have a change to the order, please email details regarding the change to sales@tumbltrak.com. All requests received by the morning of the following business day will be handled accordingly. Thank you for your understanding.
Custom Orders
Tumbl Trak is able to accommodate some level of customization to orders. All custom orders must be confirmed with a sales representative and cannot be ordered online. Lead times will range from 8-16 weeks and will vary depending on the time of the year, so confirm with your sales rep at time of order. There is no upcharge for standard items ordered with colors from our in-stock pallette. See your sales rep for available color options. All non-standard sizes and logo requests will have additional charges that will need to be quoted. A custom order sign-off may be required. There are some items, for example many of our sealed air products, that cannot be customized.
Prices
Prices are subject to change without notice. Bids and written quotations are guaranteed for 30 days. We apologize, verbal quotes cannot be guaranteed.
Cancellations
Orders are not subject to cancellation or deferment of shipment when ready unless the seller is indemnified against all losses resulting therefrom. The seller shall not be responsible for delays or non-performance caused by any circumstances beyond our control. If items are not returned in original packaging or are returned with damage, Tumbl Trak reserves the right to charge a 15% Restocking Fee. A 15% Restocking Fee will be charged for cancellation of all special order products before and after shipment. Return freight charges are the responsibility of the customer. Tumbl Trak is happy to help you arrange for the return of your items. Please call customer service at 1-800-331-4362 for assistance.
Promo Codes
Only valid promo codes can be entered. If a code is entered that is not valid, you will receive an error message. Only codes authorized by Tumbl Trak will be valid.
Discounts & Special Promotions
Tumbl Trak offers a variety of sales promotions, discounts, and free shipping offers throughout the year. Tumbl Trak offers a 3-day window of time for price adjustments (see below). Expiration dates for sales promotions, discounts & free shipping offers will be strictly enforced. Discounts, special promotions, coupons & other offers may not be combined.
Price Adjustments
If you purchase an item(s) at retail price and then the item(s) goes on sale, we allow a 3-day window from the date of purchase for a price adjustment. If you wish to request a price adjustment, contact customer service at 1-800-331-4362.
Warranty
All warranty time periods are stated on each individual product page. Seller warrants all standard products to be free of defects in material and workmanship the period of time stated on the product page listed on this website from the date of the seller's invoice. Product warranty does not apply to second-hand units (where ownership has changed) even if the original purchase is still in the warranty period. Exceptions: Any special order equipment, demo/used equipment, and blowers only carry a 1-year warranty. The warranty for the polypropylene beds and vinyl pads on Tumbl Traks, Porta Traks, and Mini Traks is void if the equipment is used outside. THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, EXPRESSED OR IMPLIED, AS TO MERCHANTABILITY FOR A PARTICULAR PURPOSE OR ANY OTHER MATTER. Seller's sole obligation under this warranty shall be to repair or replace, at its option and expense, defective part or parts. Buyer must receive seller's approval to return part or parts for inspection. Shipping expenses on defective part or parts will be borne by the buyer. Seller is not responsible to buyer for any indirect, consequential, special or other like damages. In no event shall seller's liability to buyer exceed the purchase price charged by seller to buyer for the goods which are the subject of any dispute between seller and buyer.
Repairs
- NO repairs can be issued, accepted, or completed October though December. Customers must wait until January to start the process.
- NO repairs for any product over 5 years old
- NO repairs accepted without detailed photos or video of the product and issue
- There is NO guarantee on how long repairs will last
- NO repairs for 2nd hand units (where ownership has changed) even if the original purchase is still in the warranty period.
Outdoor Use
Tumbl Trak products are not designed for outdoor use. Use of products outdoors may void the warranty.
Returns & Exchanges
Click here to view our policies on Returns & Exchanges
CPSIA (Consumer Protection Safety Improvement Act)
All Tumbl Trak products comply with CPSIA requirements have been clinically tested to be free from lead and phthalates.
California Proposition 65
California residents are generally familiar with California Proposition 65 warnings because they see them so frequently. Citizens of other states who purchase goods made or sold by companies doing business in California also encounter these notices and may find them confusing or troubling. We offer the following to provide some clarity to them and hope all our customers will find it informative and beneficial.
Proposition 65 ("The Safe Drinking Water and Toxic Enforcement Act of 1986") became California state law by direct voter initiative in 1986, carrying a 63%-37% margin. Its goals are to protect drinking water sources from toxic substances that cause cancer, birth defects and other reproductive harm and also to minimize or eliminate exposure of any type to those chemicals by requiring advance warnings of their presence.
Two requirements of Proposition 65 are:
Each year, California's Governor must publish a list of substances determined by the state to cause cancer, birth defects and other reproductive harm. More than 850 chemicals are currently listed.
Any entity doing business in California and/or selling products to California residents must provide buyers of products containing any listed chemical with a "reasonable warning" against risk of exposure to those substances.
This is our Proposition 65 warning for vinyl coated products, neoprene foam products, synthetic suede products, steel products, wood products, products where spray adhesive is used to bond foam inside mats, and blue packing tarp used to package and ship our products. See below for the particular warning that applies to you:
VINYL COATED PRODUCTS
WARNING: This product can expose you to chemicals including Diisononyl phthalate (DINP), which is known to the State of California to cause cancer, and Di-n-butyl phthalate (DBP), which is known to the State of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.
NEOPRENE FOAM PRODUCTS
WARNING: This product can expose you to chemicals including Silica, which is known to the State of California to cause cancer. For more information go to www.P65Warnings.ca.gov.
SYNTHETIC SUEDE PRODUCTS
WARNING: This product can expose you to chemicals including Diisononyl phthalate (DINP), which is known to the State of California to cause cancer, birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.
STEEL PRODUCTS
WARNING: This product can expose you to chemicals including Cadmium, which is known to the State of California to cause cancer, birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.
WOOD PRODUCTS
WARNING: This product can expose you to chemicals including Sawdust, which is known to the State of California to cause cancer, and Methanol, which is known to the State of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.
BLUE PACKING TARP
WARNING: This product can expose you to chemicals including n-Hexane, which is known to the State of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.
SPRAY ADHESIVES
WARNING: This product can expose you to chemicals including n-Hexane, which is known to the State of California to cause cancer. For more information go to www.P65Warnings.ca.gov.
Similar warnings must be posted at locations where listed substances or products containing them are sold, used or stored--including but not limited to--hardware suppliers, grocery stores, drug stores, medical facilities, government agencies, retail stores and parking garages.
A warning of this type is also required for such commonly used products these: goods made of or containing leather, vinyl, foam, plastics and other synthetics; glassware, ceramics and tableware; batteries and/or products containing batteries; beauty and personal hygiene products (including first-aid kits and lotions); medicines, alcohol and even fish.
MORE ABOUT PROPOSITION 65
Proposition 65 is unique in several ways:
Unlike California regulatory statute AB 1108 or federal regulations imposed by the US Consumer Product Safety Improvement Act of 2008 (CSPSIA), Proposition 65 does not restrict or regulate sale of goods containing listed chemicals. Nor does it apply only to products used by children or to care for children. Proposition 65 warnings must be provided to California residents of every age. While this law does specify maximum permitted "safe harbor" limits for listed substances, there are no corresponding minimum amounts. Any detectable amount of a listed substance requires sellers to warn consumers against a risk of possible exposure. Proposition 65 lists only four of six phthalates regulated by AB 1108 and CPSIA (DEHP, DBP, BBP and DIDP). One additional phthalate (DnHP) not regulated by CPSIA or California AB 1108 is listed under Proposition 65:
PHTHALATE REGULATION
Phthalates, a family of chemicals that make plastics soft and pliable, are commonly used in the manufacture of PVC vinyl material. A wide spectrum of products are fabricated from PVC vinyl including furniture, shoes, purses, toys, bags, baby bibs, sporting equipment and hand tools.
Both federal (CPSIA) and California (AB1108) law limit the amount of certain phthalates that can be used in children’s toys and child care items.
A children’s toy is a product designed or intended by the manufacturer to be used by children when they play. A child-care article is defined as a product designed or intended by the manufacturer to facilitate sleep, relaxation or the feeding of children, or to help children with sucking or teething.
Toys used by children over the age of 3 but under age 12 that cannot be placed in a child's mouth cannot contain phthalates known as: DEHP, DBP or BBP in concentrations greater than 0.1%.
Toys used by children younger than 3 years old or that may possibly be placed in a child’s mouth--as well as all child-care items--must not contain phthalates known as DEHP, DBP, BBP, DINP, DIDP or DnOP in concentrations greater than 0.1%.
For more information about Proposition 65 and its current complete substance list, please contact OEHHA's Proposition 65 program at (916) 445-6900, or visit http://www.oehha.ca.gov/prop65.html.