Credit Card Authorization Hold
We're excited to have you as a valued customer and are already getting your order ready. To keep you in the loop about our billing process, we want to share some important information related to credit card payments that should ultimately be of benefit to you:
Initial Authorization, Not a Charge
When you place an order with us, we initially authorize your credit card. This means we verify that the funds are available, but we don't actually charge your card at this stage.
About Authorization Holds
You might notice an "authorization hold" or a "pending charge" on your statement. This isn't an actual charge but a temporary hold that ensures the order can be processed. It might look like your available credit has decreased, but no worries, it's just part of the process.
Authorization Hold Duration
Different banks have different policies on how long an authorization hold lasts before it's removed. It's out of our hands, but typically, these holds are lifted within a few days to a week. Most credit card companies will only allow authorization holds for 30 days. In the rare instances where your ship date may be longer than that, we may have to reauthorize on or around the 30th day.
Charging When Shipped
We only capture the funds (i.e., charge your card) when your order is on its way to you. This way, you're not paying for your item until it's actually left our warehouse - keeping things fair and straightforward.
If your order is sent in two or more shipments, the charges on your credit card will reflect only the items shipped in each parcel. This means you'll see separate charges corresponding to each shipment. If you had a shipping charge added to your order, that entire charge will be captured at the time the first item ships. Once your entire order has been shipped, the total of all actual charges will equal the original authorization hold amount. This ensures that you're only charged for what has been sent to you at any given time.
When your order ships and we capture the funds, it could appear like a second charge on your bank statement. Rest assured, it's not a double charge. The initial authorization hold is replaced by the actual charge for your shipped order. The timing of this switch can vary depending on your bank's process.
Special Handling for Specific Billing Cycles or Extended Shipments
If you need the payment captured in full during a particular billing cycle, or if your order includes items with multiple shipments expected to take longer than 30 days, we're here to accommodate. Simply inform us of your preference, and we will capture the funds in full and apply them to your account upfront. This option is designed to simplify the process for your specific needs.
If you have any concerns or questions about a pending charge or anything related to your payment, the best first step is to contact the issuing bank of your credit card. They're well-equipped to help you understand the ins and outs of your statement.
Your satisfaction is important to us. If you need further assistance or have any other inquiries, please don't hesitate to get in touch with our customer service team
. We're here to make your experience as smooth and enjoyable as possible.