Frequently Asked Questions
What number do I call to place an order?
What do I do if I am tax-exempt?
If you are a non-profit with a valid tax exemption certificate, you may place your order with a sales person by calling 1-800-331-4362 and they can enter your order without charging tax. If you prefer to order online, please do so. The website will calculate sales tax on the order, but if you email your tax exempt certificate to email@example.com and put your order confirmation number in the subject line of the email, our team will remove the tax from your order before your credit card is charged.
How do I access my account?
To access your account, click on “Log In”, enter your credentials and you will have access to your account information. If you have forgotten your password click the "forgot password" link and you will receive an email on how to reset your password.
How do I track my order?
Sign into your account, choose my orders, click on the tracking number provided.
How will my product be shipped?
Tumbl Trak ships customer orders using both small parcel (UPS, FedEx, USPS) and motor freight (LTL, Common Carrier, etc). Click here for more detailed information.
What should I do when my order arrives?
Read your Shipping Notification completely. For parcel delivery: packages can be left with no signature. If damage is noticed, take pictures right away and notify Tumbl Trak Customer Service at 800-331-4362 or firstname.lastname@example.org. For freight, Inspect for damage, count the pieces, and confirm the quantity on the delivery receipt and packing slip BEFORE you sign the delivery receipt. If you fail to inspect for damage or verify the quantity before signing and find damage or a shortage later - we cannot help you. The carrier will claim no responsibility.
How long do I have to Return or Exchange an item?
You have 30 days from the time you received the item to return or exchange it. It is the responsibility of the buyer to pay for return shipping and original shipping charges will be deducted from the original invoice total. Please click here to see the full Return and Exchange Policies.
Who pays for return shipping?
The customer is responsible for return shipping fees.
Will my order be delivered inside my house?
Quoted delivery price is for curbside delivery. Customer is responsible for arranging any other delivery options with the shipping company. Any additional fees are the responsibility of the buyer.
Some items will require assembly. Written assembly instructions are included with your order. If for some reason, this documentation is not found, you may also download assembly instructions from this page; or from the 'Specs & Docs' tab on the product page found on our website.
Do you ship internationally? Yes, we ship internationally.
I have a Promo Code, where do I enter it?
Promo codes can be entered during the checkout phase of ordering.
My Promo Code doesn’t work?
Only valid promo codes can be entered. If a code is entered that is not valid, you will receive an error message. Only Codes authorized by Tumbl Trak will be valid. Codes found on the internet may be faked and cannot be honored.
If you purchase an item(s) at retail price and then the item(s) goes on sale, we allow a 3 day window from the date of purchase for a price adjustment. Exception: No price adjustments will be given for Cyber Monday sales. If you wish to request a price adjustment, contact customer service at 1-800-331-4362.
My Air Product is not holding air, what should I do?
Please call customer service at 1-800-331-4362. You may be asked to provide photos and detailed information regarding the issue.
For products under warranty, your customer service representative will determine if the product will be replaced or repaired. Tumbl Trak’s warranty covers manufacturer’s defects only. Please refer to the full warranty language found on the Terms & Conditions Page.
For products outside of warranty, Tumbl Trak offers a repair service for a fee of $50.00. Customers will be responsible for shipping charges of the product to and from Tumbl Trak’s warehouse. In order to begin a repair ticket, call customer service at 1-800-331-4362 to request an RMA. Not all air products can be repaired. A full evaluation of the product will be conducted within one week after received. Status updates will be communicated accordingly.
Does Tumbl Trak Equipment meet CPSIA (Consumer Protection Safety Improvement ACT) Safety Requirements?
Yes, Tumbl Trak equipment does meet CPSIA Safety Requirements. All products have been clinically tested and have been proven to meet all requirements including to be free from lead and phthalates.