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SPECIAL COVID-19 INFORMATION
We understand how important it is to keep a sense of structure and normalcy in these trying times.
As of March 28, 2020, Tumbl Trak is still operating and processing all orders. Our team is functioning remotely and outbound shipping, with some restrictions as outlined below, is still happening on a daily basis.
Small Parcel freight (UPS & FedEx) will continue to operate until further notice. Customers should receive tracking information via email* from the courier or ourselves. However, due to service interruptions and our limited staff, we will not be shipping any LTL freight until at least April 13, 2020. This timeframe is subject to change in response to state and federal mandates.
*If you did not receive an email with tracking information for your small parcel shipment, please check your SPAM folder and if you still did not receive it please get in touch.
Below you will find a list of our current carriers and their policies, as of March 23, 2020:
We would like to assure everyone that Tumbl Trak is providing the best service possible at this time. We are committed, like many of you, to stopping the spread of the virus and we will continue to abide by state and federal guidelines.
If you would like to see information on the Michigan Executive Order #2020-21, click here.
Our goal at Tumbl Trak has always been to promote health, fitness, and education and help you to Train Smart. We appreciate that you may no longer be able to train with your local club and we hope you find our equipment useful during this unprecedented time. Be sure to check out our weekly Training Tips on Facebook or Twitter as well as our YouTube page with loads of videos!
Orders may be placed by website, phone or fax. All quotes and payments are in US Dollars. Credit Cards provided during the checkout process for orders placed on the website will be charged in full on the day the order is received.
NOTE: Due to the quick ship times needed to meet customer expectations, we may only be able to make changes to orders up to 1 hour after the order has been received during normal business hours. If you place an order at night, over the weekend or holiday and have a change to the order, please email details regarding the change to firstname.lastname@example.org. All requests received by the morning of the following business day will be handled accordingly. Thank you for your understanding.
Prices are subject to change without notice. Bids and written quotations are guaranteed for 30 days. We apologize, verbal quotes cannot be guaranteed.
Orders are not subject to cancellation or deferment of shipment when ready, unless seller is indemnified against all losses resulting there from. The seller shall not be responsible for delays or non-performance caused by any circumstances beyond our control. If items are not returned in original packaging or are returned with damage, Tumbl Trak reserves the right to charge a 15% Restocking Fee. A 15% Restocking fee will be charged for cancellation of all special order products before and after shipment. Return freight charges are the responsibility of the customer. Tumbl Trak is happy to help you arrange for the return of your items. Please call customer service at 1-800-331-4362 for assistance.
Only valid promo codes can be entered. If a code is entered that is not valid, you will receive an error message. Only Codes authorized by Tumbl Trak will be valid.
Discounts & Special Promotions
Tumbl Trak offers a variety of sales promotions, discounts and free shipping offers throughout the year. Tumbl Trak offers a 3 day window of time for price adjustments (see below). Exception: No price adjustments will be given for Cyber Five specials. Otherwise, expiration dates for sales promotions, discounts & free shipping offers will be strictly enforced. Discounts, Special Promotions, Coupons & other offers may not be combined.
If you purchase an item(s) at retail price and then the item(s) goes on sale, we allow a 3 day window from the date of purchase for a price adjustment. Exception: No price adjustments will be given for Cyber Five specials. If you wish to request a price adjustment, contact customer service at 1-800-331-4362.
Seller warrants all standard products to be free of defects in material and workmanship for a period of 2 years from the date of seller's invoice. (Exceptions: Any special order equipment, demo/used equipment, Air Products without covers and blowers only carry a 1 year warranty. The warranty for Air Products, and the polypropylene beds and vinyl pads on Tumbl Traks, Porta Traks, and Mini Traks is void if equipment is used outside.) THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, EXPRESSED OR IMPLIED, AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR ANY OTHER MATTER. Seller's sole obligation under this warranty shall be to repair or replace, at its option and expense, defective part or parts. Buyer must receive seller's approval to return part or parts for inspection. Shipping expenses on defective part or parts will be borne by the buyer. Seller is not responsible to buyer for any indirect, consequential, special or other like damages. In no event shall seller's liability to buyer exceed the purchase price charged by seller to buyer for the goods which are the subject of any dispute between seller and buyer.